Your Questions, Answered - Fast & Easy

Where are you located?

We are based in Kumeu, West Auckland.

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Do you travel outside Auckland?

Yes. We can travel outside of Auckland. Events outside the Auckland region require a minimum spend of $1500, plus travel costs depending on the location.

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How can I contact you?

Email is our preferred method of contact.

Phone calls are welcome Monday-Friday 9am-3pm so we can prioritise family time outside these hours.

Texts are welcome outside of these times, but replies may be delayed.

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Emails can sometimes take a few business days to respond to. If your enquiry is urgent, please include URGENT in the subject line so we can prioritise it.

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When should I book my event styling?

We recommend booking as soon as possible. Popular weekends and busy seasons can book out quickly.

 

Do you offer payment plans?

Yes. Payment plans are available and you can pay your booking in instalments. The full balance must be paid at least 14 days before your event date.

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Can I get a refund if I cancel my booking?

No monetary refunds are offered for change of mind. When you book with us, that date is reserved specifically for your event. If you need to cancel, a credit note will be issued to use at a future date and this credit can also be gifted.

If we are unable to fulfil your booking due to circumstances on our end, a full refund will be provided.

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Can you use balloons that I purchased myself?

Unfortunately not. We only use balloons from trusted suppliers that we know perform well and meet our quality standards.

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Why does event styling cost what it does?

Professional event styling includes design time, creative planning, materials, preparation, delivery, setup, pack down, and professional equipment. Pricing reflects the time and expertise required to create a high-quality setup.

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Can I hire just a backdrop?

Our focus is on complete styled setups and packages, so we generally do not build or supply backdrops for standalone hire.

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Do you create custom themes?

Yes. We can create almost any theme and have a large collection of themed props and cutouts available.

 

What is a cutout?

A cutout is a large printed character or image that has been professionally cut around the shape and used as a decorative prop in your setup.

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What is a backdrop and what is a plinth?

A backdrop is the decorative board or display wall used behind the main setup. A plinth is the pedestal used to display cakes or decorative items.

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Can you recreate my inspiration photo exactly?

Inspiration photos are helpful for understanding your style, however they cannot always be recreated exactly due to lighting, filters, balloon colours, prop sizes, and venue layouts. We also prefer to add our own creative touch rather than copy another vendor’s work.

 

Can I see a design before the event?

Yes. We can create a digital mock design of your setup. Because these designs take additional time to produce, a $40 design fee applies.

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Can you create custom cutouts from images I send?

Sure however some images require adjustments to work well as large cutouts.

We also already have a collection of over 100 themed characters & images available for hire.

If you would prefer a completely custom image, this would usually need to be purchased rather than hired, as we avoid storing multiple versions of similar themes.

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Do you set up and pack down the decorations?

Yes. Our styling bookings include full setup, and pack down in any quoted price. Travel fees are then added based on your location.

 

How much space do I need for a setup?

Most setups require a decent amount of space and a flat surface, approx. dimensions are noted at the bottom of most of our backdrop package options. If your venue has limited space, please let us know in advance so we can adjust the design.

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What happens if hired items get damaged?

All hired items remain the property of Mia Lee & Co during the hire period. Replacement fees may apply if items are damaged, broken, or missing.

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What happens if my event is outdoors and the weather is bad?

Outdoor setups are booked at the client’s risk. Wind, rain, and direct sun can affect balloons and equipment. If conditions are unsafe, we may need to move the setup indoors, modify the design, or cancel with no credit note/refunds offered, if no safe alternative is available. We strongly recommend having an indoor backup location.

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